The 24 KPIs

Competitiveness

Parent KPI

This KPI measures the overall performance in terms of competitive positioning in the market.

Reputation

Sub-KPI

Reputation refers to how frequently a provider is considered for IoT-related projects.

Partner of Choice

Sub-KPI

This evaluation criteria is based on the number of wins in competitive evaluations

Consulting Skills

Parent KPI

This KPI reflects the overall satisfaction with the entire consulting portfolio provided.

Strategic IoT Advisory

Sub-KPI

“Strategic IoT Advisory” refers to the perceived capabilities in IoT strategy development and execution.

Industry Expertise

Sub-KPI

This KPI reflects the industry-specific knowledge.

Business Process Know-how

Sub-KPI

“Business Process Know-how” refers to the perceived know-how about business process development and management.

Change Management

Sub-KPI

This evaluation criteria refers to the satisfaction with capabilities in change management strategies and advisory.

Implementation

Parent KPI

“Implementation” measures the overall satisfaction with implementation-related projects in terms of time management and know-how.

Implementation Timeline

Sub-KPI

This criteria is based on how long the implementation process takes compared to expectations.

Implementation Skills

Sub-KPI

“Implementation Skills” reflects the perceived expertise in implementation activities.

Solution Building

Parent KPI

”Solution Building” reflects the overall satisfaction with the entire solution building portfolio, indicating which providers have proven that they know how to develop solutions that can deal with complex challenges.

Solution Development

Sub-KPI

This KPI measures the development performance based on several IoT-specific use cases, such as security, machine learning, analytics, DevOps, AR/VR, connectivity, and device management.

IoT Technology Expertise

Sub-KPI

This criteria refers to the perceived technological capabilities, distinguishing providers that have accumulated deep and broad expertise from those whose know-how is in some cases too narrow or superficial.

Collaboration

Parent KPI

“Collaboration” evaluates the overall performance related to soft skills in communication and project handling.

Working Culture

Sub-KPI

“Working Culture” takes the soft factors around the partnership into account and measures how easy a provider is to work with.

Flexibility

Sub-KPI

This KPI refers to the perceived flexibility of a provider; for instance, it evaluates the handling of change requests to allow adjustments to new challenges.

Proactivity

Sub-KPI

This evaluation criteria indicates how proactive a provider is in driving a project forward successfully.

Customer Satisfaction

Parent KPI

“Customer Satisfaction” measures overall customer satisfaction based on the satisfaction with the pricing model as well as the likelihood of a recommendation.

Price to Value

Sub-KPI

This KPI measures clients’ satisfaction with the pricing model.

Recommendation

Sub-KPI

This evaluation criteria indicates the share of users that say they would recommend a provider to others.

Business Value

Parent KPI

“Business Value” refers to the overall value of a provider in terms of how effectively and efficiently business objectives are met.

Efficiency

Sub-KPI

This KPI refers to the extent to which a provider manages to stay within or even under budget.

Effectiveness

Sub-KPI

This evaluation criteria is based on how well a provider supports customers in meeting their business objectives.

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© 2020 by Pierre Audoin Consultants (PAC) GmbH