This KPI measures the overall performance in terms of competitive positioning in the market.

Reputation refers to how frequently a provider is considered for IoT-related projects.

This evaluation criteria is based on the number of wins in competitive evaluations

This KPI reflects the overall satisfaction with the entire consulting portfolio provided.

“Strategic IoT Advisory” refers to the perceived capabilities in IoT strategy development and execution.

This KPI reflects the industry-specific knowledge.

“Business Process Know-how” refers to the perceived know-how about business process development and management.

This evaluation criteria refers to the satisfaction with capabilities in change management strategies and advisory.

“Implementation” measures the overall satisfaction with implementation-related projects in terms of time management and know-how.

This criteria is based on how long the implementation process takes compared to expectations.

“Implementation Skills” reflects the perceived expertise in implementation activities.

”Solution Building” reflects the overall satisfaction with the entire solution building portfolio, indicating which providers have proven that they know how to develop solutions that can deal with complex challenges.

This KPI measures the development performance based on several IoT-specific use cases, such as security, machine learning, analytics, DevOps, AR/VR, connectivity, and device management.

This criteria refers to the perceived technological capabilities, distinguishing providers that have accumulated deep and broad expertise from those whose know-how is in some cases too narrow or superficial.

“Collaboration” evaluates the overall performance related to soft skills in communication and project handling.

“Working Culture” takes the soft factors around the partnership into account and measures how easy a provider is to work with.

This KPI refers to the perceived flexibility of a provider; for instance, it evaluates the handling of change requests to allow adjustments to new challenges.

This evaluation criteria indicates how proactive a provider is in driving a project forward successfully.

“Customer Satisfaction” measures overall customer satisfaction based on the satisfaction with the pricing model as well as the likelihood of a recommendation.

This KPI measures clients’ satisfaction with the pricing model.

This evaluation criteria indicates the share of users that say they would recommend a provider to others.

“Business Value” refers to the overall value of a provider in terms of how effectively and efficiently business objectives are met.

This KPI refers to the extent to which a provider manages to stay within or even under budget.

This evaluation criteria is based on how well a provider supports customers in meeting their business objectives.